Richmond, VA | Home Automation & Business Security Systems

What Our Clients Say

 
 
 
 
  
 
4.8
 
4.8
 
Top Rated Service 
 
 
 Verified by Trustindex  
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 Posted on Google  
 
  
 
 
 Robert Ikard 
 
35 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Very impressed with their quality, communication and presentations!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Paul Luther 
 
58 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great service! Both from the sales side and tech side. Professional and experienced!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chris Caffrey 
 
65 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We recently moved back to the central Virginia area and our homeowners' insurance company required us to have an actively monitored home security system.  The home already had a security system that was previously monitored by a Midlothian, VA based company.  We requested quotes from that Midlothian based company, one Powhatan based company and Johns Brothers.  Johns Brothers was clearly superior to the other two companies in their customer service, expertise and pricing.  What made Johns Brothers stand out was their home security expertise, outstanding communication and pricing.  Diane Dodson served as our customer service consultant and was outstanding from the initial sales call all the way through the installation and follow-up.  Diane has extensive expertise in home security, was super clear in her communications and a great consultant as to what was (what was not) necessary based on our needs and our home.  She was not pushy nor did she try to up-sell us into buying products or services that we didn't need or want.  She followed-up promptly on open questions/items and was always easy to communicate with and easy to get in touch with.  Our installation was substantially completed by Grey with one technical assist from Trevor.  Both gentleman were very personable and we (and our two pups) felt safe with them in the house installing new security pads and syncing all devices into the system/platform.  Johns Brothers leverages the Alarm.com platform that has a super easy interface from an application on your phone.   We are extremely happy with Johns Brothers and will recommend them to friends and family.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Howard Kies 
 
68 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Curtis Jordan was my initial contact and sales rep.  He was very responsive and great to work with.  The installation team was great and did everything they said they would do.  The systems work great.  Would highly recommend Curtis and Johns Brothers.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Margaret Culton 
 
71 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
This was an awesome experience. Curtis and Grey were both professional and courteous and we are so happy we used them. Highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Linda Frye 
 
82 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Diane Dodson, Clifton and Grey were great to work with!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Scott 
 
98 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Diane Dodson, Security Consultant, with Johns Brothers Security did an excellent job of overseeing the upgrading of our home's security system to allow for cellular communication with the monitoring station which allowed us to disconnect our landline telephone.  Ms. Dodson was very responsive, always arrived on time for appointments, and was very professional, yet very friendly and easy to work with.  She did not try to sell us unneeded devices or services but handled our project in a very cost-effective manner and used, to the extent possible, the current devices we already had in place.  She also provided excellent follow-up with us after our upgraded system was complete.  The technicians, Clifton and Grey, did a great job of installing the new devices that were needed, and thoroughly tested all the devices in our system, the new ones as well as the ones in our old system that could still be used.  They did not leave our house until they were certain that the system was working properly and that we knew how to use it.  Ms. Dodson stayed in close contact with Clifton and Grey during the installation process to make sure it went smoothly and was seamless. We are extremely satisfied with our new security system and would highly recommend Ms. Dodson and Johns Brothers Security Company to anyone considering upgrading their current system or installing a totally new system.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Beverley Woodson 
 
152 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We have used this Jones Brother's service for many year for indoor fire and alarm service.  We decided we wanted to move away from battery camerascand go to hardwire. We were upgraded today.  Diane was our consultant and helped us in our decision making for what we wanted and where to put our cameras.  Clifton was our technician and did a fantastic job installing and helping us with the software for our cell phones. Highly recommend them.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jim Spencer 
 
173 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I recently had the pleasure of upgrading my old security system with Johns Brothers in Midlothian, VA.  Johns Bros was my monitoring company so when I starting to have issues with my old system, I reached out to them and had a very productive interaction with Curtis, one of their Sales Consultants.  Curtis was informative, responsive to my many questions and provided a very fair upgrade quote which I accepted. The next phase was install day and I had the most fantastic experience imaginable when Kevin arrived to do the work.  Kevin is one of the most experienced and capable technical people I've had then pleasure to experience.  And his customer relations skills are every bit as strong as his technical skills! Finally, I will call out Angelo, who was responsible for assessing my issues and directing me to Curtis for the ultimate resolution.  Angelo spent much time answering my questions and did so with the touch of a highly skilled customer support professional! Bravo and thank you to the entire Johns Brothers team!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Julie Rosson 
 
210 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Had such a great experience getting my new security system set up.  Diane was great with communicating my options, the process for set up, and following up along the way to ensure I had everything I needed before and after the install.  Clifton & Grey were so pleasant, friendly, and professional - they made quick work of my install, fully walked me through operating my new system, and showed the mechanics so that I could do some minor maintenance (i.e. censor batteries) on my own.  They took their time with me to ensure all of my questions were answered - a great experience.  Thank you!