The concept of security goes beyond alarm systems and surveillance systems. Several companies offer these services. But only quality security companies can provide you with the high-level service and other intangible advantages you need to feel safe in your own home or business.
Because of their name recognition, nationwide security companies may seem more reliable than smaller, local companies. However, often customer feedback indicates that national companies have an impersonal customer service approach. Additionally, they tend to subcontract service calls and installations to less reputable contractors in your area. In reality, a brand name does not guarantee security.
Local companies earn your trust by providing years of service and being committed to excellence within their industry and local communities. They are also willing to go the extra mile to earn your business. This is to your advantage because you can count on them to be there for you when you need them most.
A local security company offers many other advantages over large enterprise security firms. Below are some of the key advantages.
Knowing the Local Market Is Essential
You often don’t know where the headquarters of large companies are located since they usually aren’t close to where you live. As a result, they can’t serve you in a nuanced way. Even though they offer nationwide services, their knowledge of your area is very limited. You can trust a local company because they are established and rooted in the community. They likely know your area, the challenges facing it, and the unique needs.
Local Company Equals an Unmatched Customer Experience
A region-based team has employees who live and work in your area and deal with the same problems as you. A real relationship between you and your security company arises from compassion, empathy, and shared community interests. Unlike a large company that sees you as just another number in the crowd, a small business will take the time to find a solution for your problem. Local companies strive to provide value beyond the customer’s expectations and personalize each customer experience,
Small Businesses Offer Timely Support
Quality security companies prioritize customer service and quick response times. You can count on their technicians to arrive when scheduled and offer just what you need. Larger out-of-touch companies might make you wait days or even weeks for them to fix your problem, and you could be behind a long list of customers in the queue. In addition, local companies stay in communication throughout the installation or issue resolution process. This ensures that the customer is never left in the dark.
Supporting the Local Community
When you do business with a large national corporation, a greater percentage of your dollar leaves your community. Almost four times more of your money stays in the community when you hire a local security company. Additionally, a higher percentage of tax dollars goes right back into local communities.
In terms of local hiring, business donations, and community involvement, local companies have more of a positive impact on your community.
Johns Brothers Security Is Your Local Security Company
Over the past 40 years, Johns Brothers Security has provided the highest quality, state-of-the-art, most comprehensive range of smart security solutions to residents and businesses in Hampton Roads, Richmond, and the Outer Banks of North Carolina.
In a world of subpar customer care, Johns Brothers Security places a high priority on customer service. Clients highly recommend them to their friends and family. Their simple practice of providing quality products and services at a fair price and demonstrating exceptional customer service has proved successful throughout their years in business. Johns Brothers Security is committed to maintaining this approach.